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Information Page
We are proud to bring a variety of imported as well as Made in USA products by Emily Chen to the public. We do special orders for any quantity to meet your need. Everything we carry is a guaranty of quality and offers at the best possible discounted wholesale price.
Please feel free to Email us if you need to know more details about our items, or if you have any suggestions regarding our store.
Our goal is to have a 100% satisfied customer before we ship out your products. We sincerely appreciate your cooperation.
Contact Us:
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Phone: 1-818-7648123 | |
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Email: customerservice@fashiondrv.com
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Address: 12838 LORNE Street.
N.Hollywood, CA. 91605 USA
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International Orders:
Sorry, no International Orders at this time.
Shipping & Handling:
Carrier:
General speaking, USPS (United States Postal Services) is our main business carrier. We'll use other shipping companies if requested by customers for larger orders.
Shipping Methods
Note: Order usually will be shipped in 7 days, or we'll let you know about the delay.
We offer 3 ways for Shipping:
1. Ground Mail: (Up to 60 lb/box, 5-10 business days after ship)
2. Priority Mail: (Up to 60 lb/box, 2-4 business days after ship)
3. Express Mail: (Up to 60 lb/box, 1-2 business days after ship)
Note: You may use our automated S&H
Charges system to find out the rates at the "Shopping Cart" page .
Taxes:
Only California State resdients will be charged a 9% sales tax, or a copy of Seller's Permit issued by California State Board of Equalization is required to waive the charge of sales tax.
Payment & Ordering:
Credit Cards: We accept Visa and MasterCard up to $2000
Other Payments: We accept Wire Transfers, Money Orders as
well as School Purchase Orders.
(A Check must be cleared befor we can ship out you order)
Email Orders: Please email us at customerservice@fashiondrv.com
Out of stock & Backorders:
If any items are temporarily out of stock, we will notify you of the shipping date via email.
We will follow your instructions about such orders.
Backordered items are shipped as soon as they become available and no additional shipping charges will be added.
Liability:
It is the customers responsibility to make sure every package arrives in perfect condition without any damage to any components. Make sure the content and quantity is correct. All orders will be shipped with delivery confirmation and they work as the proof of delivery once they are scanned by the mail man or mail woman upon delivery. Please email or call us if you need to add Insurance or Signature Confirmation to your order for a fee before your order is shipped. Fashion Drive is not responsible for any form of lost package or missing content.
Also please note that our products are for direct resale to end users only. Any changing of our products will be at the risk of customer's.
Returns & Exchanges
One of the business goal at Fashion Drive is trying to
have all orders shipped with the 100% satisfication of our
customers.
So, we strongly suggest our customers to purchase some samples from our retail site before placing any wholesale orders.
But, if you are not happy with a product that you bought, please return it to us in an unused condition within 7 days after the date you received your order. We will send you a replacement or a refund.
(Note: Due to the nature of made to order manufacturing business, A 50% restock charges including Credit Card's Bank Fees will be imposed for any Wholesale returns and 30% restock fees for any exchanges).
If it was a mistake we made with your order, we will refund the full amount including postage.
Returns & Exchanges Exceptions
For orders larger than $500 will be treated as special orders and we do not accept any returns or exchanges.
Note: Please call us to get our authorization for returning. No Returns Accepted without our authorization. Merchandise must be in original condition, with all original packaging, components and instructions.
Return Address:
FASHION DRIVE
12838 LORNE Street
North Hollywood, Ca. 91605
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